In most cases, any competent DIY person can install a shade sail. Shade sails require strong attachment points at each corner by using an existing structure or by the mounting posts. If posts are required, they should be firmly anchored in the concrete and sturdy enough to hold the tension of about 300 to 400 pounds on each corner applied by the shades sails.

Consult «Installation Guide» for more informations.

There are no defined rules, although it is strongly recommended that your shade sail is installed on very solid inking and with good slope to allow water’s drain.

One shade sail or more can be used.

Note: when receiving your shade sail, please note that the label ”ID ZEN” is always placed on the ”A” corner.
What is ”A” corner: refer to your order when you entered your measurements.

However, they protect very well from a fine passing rain and they are of the type that is called “Showerproof”.

We can also offer 100% waterproof PVC fabrics called FTO series. These require a particular installation and are completely opaque. The choice of colors is limited and the guarantee is shorter than our regular fabrics. They are more difficult to maintain as well.

It is strongly recommended to set up your sail in the spring, after the freeze period and any risk of snow, which is normally around mid-May.

For unhooking and storage, we recommend around mid-October before the frost period and the first snowfalls.

Our shade sails are currently the most efficient on the market. The shade sails are made to last and offer an up to 15 years guarantee against deterioration caused by UV rays.

The delivery time is 14 days via DHL express. When you place your order you will get a tracking number to find out when your shade sail will be delivered.

A flat sail will drip harder and be less aesthetically successful.

It is important to understand that the shade sails have a curved shape. Without this curve it would be impossible to get the right tension. The curve is concave and reaches 5 to 6% of the length in the middle of the sail.

No it is not possible. The minimum is 3%. You must contact us for this type of request because the standard curve is 5 to 6%.

Our custom made sail shades are manufactured in New Zealand accordin to our brand specifications.

We recommend wooden posts, painted steel or stainless steel posts. The wooden posts should be treated wood and preferably 152mm X 152mm (6 ” x 6 “). For the dimension of round posts, we suggest the following diameters and a thickness of 6.35mm (¼ ”):

Area less than 15 m2: 76.2mm (3 ” to 3 ½ ”)
Area of 15 m2 to 25 m2: 101.6mm (4 ”)
Area of 25 m2 to 35 m2: 101.6mm (4 ”) or 127.0mm (5 ”)
Area of over 35 m2: 127mm (5 ”)

Follow the rule of thumb ⅓ of the height in the ground and ⅔ outside. You can also consider installing your posts at a 10 degrees outward angle for strength and an aesthetics look.

The shade sails are guaranteed up to 15 years against deterioration caused by UV rays.
Color degradation:Our sail shade are designed to got australian desert sun and maintain color excellently.
Our sail shade have never received complain comment about color degradation.

We recommend a minimum perimeter (addition of each side) of 15m (45ft) or 14m² (150ft²) for custom fabrication. It is also possible to order pre-cut sails. Contact us to know the available dimensions.

You have to figure a budget of +-$200/linear meter + tx for a custom made shade sail including any choice of colour, stainless steel tensioners and delivery . Prices vary depending on the total  perimeter (addition of all sides) and number of corners (3 to 10).